100% CUSTOMER SATISFACTION GUARANTEE

If you are not happy with your goods, you have fifty working day cooling-off period in which to return the unwanted items. This begins the day after you receive your goods. The items must still be as new and returned to the address below at your cost. You will receive a full refund for the cost of the items returned.  This does not apply to custom or made-to-order items. This is in accordance with your statutory rights.

Product Exchanges & Returns – 50 days

Please contact us (alex@katanamart.co.uk) within 50 days after order has been marked as "delivered" according to your tracking number. If your refund/exchange is approved, you will be given an RMA Number (Return Merchandise Authorization Number), along with instructions to complete your return. Items must be returned in unused, unaltered, and undamaged condition in the original packaging. 

Item must be received within 50 days after the RMA Number has been approved and assigned. Refund will be made in the same method of payment used to make your purchase.

The customer will be responsible for the return shipping cost :

WEIGHT                               FEE

Between 0 and 3 Kg               9.50£

Between 3 and 6 Kg               12.50£

Between 6 and 10 Kg             15.00£

Between 10 and 15 Kg           17.00£

Between 15 and 20 Kg           19.50£

Between 20 and 30 Kg           30.00£

Between 30 and  50 Kg          40.00£

Faulty Returns

Products delivered which are 'damaged' should be notified within 24 hours from the delivery date. We will arrange the collection of the goods. Upon receipt of the goods and confirmation of the fault you will be offered either a replacement, a repair or full refund, providing the item is complete with all accessories and in its original box and packaging. If the product is not deemed faulty the goods will be returned to you. You will be liable for both the uplift and return carriage charge. This returns policy does not affect the buyer's statutory rights.

Delivery Returns of Orders

Due to a large influx of failed deliveries we will be sending our packages by UPS, DPD and DHL. If the first delivery attempt fails (they make two delivery attempts) we hold the right to re-charge delivery as it costs us to send those goods out again once they have returned. Our re-charged payments will typically be made through Paypal and the products will not be re-sent until the second payment is made for the second delivery.